General Policy/ethos: Wine Goblet respects your privacy and seeks to protect your personal data at all times. We will never share or sell your personal data to a third party unless lawfully demanded by police or other agency nor will we divulge any of your information to suppliers or other customers.
Why we gather personal information: Wine Goblet collects and uses your information to administer, support, improve and obtain feedback on our services to you. If you are a registered user with Wine Goblet we may use the information you provide to us to carry out and improve our service to you, provide you with additional options, customise our communications with you and develop new channels of service for you.
Opting in and out: You can opt in and out of future marketing contact from us at any time by simply selecting or deselecting this option in your account by following this link to your winegoblet.com.au/account.
Personal Information Wine Goblet collects: Wine Goblet collects and updates information about you via direct contact with you, from third parties such as other users (your friend/s recommending you to us) and automatically via your use of our web site.
Information you give us when you buy from us: This information includes your contact details, registration and payment details, details around your participation in our events, prize draws, surveys and when you provide us with your wine preferences.
Information we collect via our services: If you are a registered user of Wine Goblet, and logged in to our web site, our operating system does gather data automatically such as the date, time of day, the pages you visit/ed how many times you visited and your purchase history. The operating system automatically records any communication with us via email and problems encountered. You do not need to be logged in to browse our website anonymously. At any time you may request a full report of your personal data/purchase history from us by writing to us at Wine Goblet (PERSONAL INFORMATION) 25 Rowley Street, Camperdown, NSW, 2050 but only you can do this unless we receive a written request from a third party via an Australian registered legal practitioner including proof of your account with us that match our records. Police may not acquire your information from us without a court order.
What we do with your information: Honestly, we only use the information to strive for a better service to you. When you respond to emails, surveys, phone calls or buy from the web store we gather a better insight into your preferences so we can customise your wine journey with us. We also keep you updated about new wines, rare and hard to get wines, pre-arrival wines and special events just for you and others with similar tastes. We will never share your information. Remember you can opt out at any time but we’ll miss you.
Storage methods and duration: Wine Goblet may store your information in its databases, such as its customer relationship management software. The information may be retained and used by Wine Goblet for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law. This means we may retain information after you stop using Wine Goblet services or have opted out of our email marketing updates.
Cookies: Cookies are not used to collect your personal information. What are they? They’re pieces of software that enable us to collect information about how our website is being used make your browsing experience on the Wine Goblet web site a smoother process and a more personal experience. Until you have logged in to our website, the cookie only tracks general usage patterns and technical information about your computer type and can’t be used to identify you. You can turn off the ability to receive cookies by adjusting the browser on your computer but if you turn off cookies this may distort the quality of service and data you receive. Cookies are also used as a site security method to stop abuse of our subscriber service.
E-mail marketing and updates: Wine Goblet offers the opportunity for you to receive an e-mail newsletter or other notifications in relation to products being advertised on the Wine Goblet website or new services being offered. You can at any time choose to stop receiving e-mail alerts or newsletters by clicking here and opting out of our email newsletter.
General Security: Wine Goblet is mounted with a premium security registered ISP using WordPress & WooCommerce the gold standard in e-commerce services. Our payment gateway is managed by fully encrypted SSL technology and our strict firewalls and encryption sits firmly around the ISP. In addition we use CAPTCHA technology to limit/eradicate malicious email registration.
Credit Card Security: As an additional security precaution we do not store any credit card details on our website.
